You can download the epark app by visiting http://www.epark.com.au or by searching for "Wilson epark" for iPhone in the App Store.
Now you’ve installed epark, what do you do next?
1. Open the App.
2. If you haven't used epark before, click on "Sign Up", and enter your details.
3. After entering your details, click "Sign Up". You will be asked to confirm you agree with the epark terms and conditions, and terms and conditions displayed in the car park.
After you've entered your details and clicked on "Sign Up", you’ll arrive at the secure Debit Card / Credit Card page. Enter your card details and click "Proceed". The App charges your Debit or Credit Card at the end of each parking session. FYI - Our secure credit card payment system is operated by Advam, a Tier 1 payment processor, providing the safest ways to pay for your parking. Wilson Parking does not have access to your credit card information.
You're now in our Start Screen. Ensure your Rego # is correct or tap it to change for this parking session. Then tap "Please choose a carpark" and choose the site where you are located (car parks are listed alphabetically by street name). Alternatively, tap "Find carpark using map view" to allow your phone's GPS to select which car parks are closest to you. You can confirm the name of the Car Park on top of the Rates Board by the pay machines. Eg. PER006
If an EarlyBird or All-Day product is available, the EarlyBird button will be blue and you can select this if this is the session you would like. After you hit "Start EarlyBird Parking" and confirm, a timer appears counting down your parking session and you do not need to do anything else as long as you exit before the EarlyBird expiry time. For peace of mind the App will let you know when your session is finished (it will stop itself automatically), or you can ask epark to send you notifications in the Settings Menu. If you want to keep parking beyond this session, simply start a casual session as described in the following page.
For casual parking hit the green "Start My Parking" button. A confirmation pop-up will appear asking you to confirm your parking session. Check your site and Rego are correct and hit "OK" to start your parking session. A Stopwatch Timer appears showing how long you have been parking. The App will send you notifications to remind you that your parking session is still active (you can change the frequency of these in the Settings Menu). When you are finished your parking, simply hit "Stop My Parking" and "Confirm" and you will be charged for time used as per the rates board. It is that easy!
If the Settings button is pushed, you may:
1. Change your password or update your account details.
2. Update your credit/debit card account details.
3. Change your default License Plate #.
4. How often the Casual Parking reminders are sent or how long before an Earlybird parking session shall end you wish to be reminded. By Default this is 15 minutes.
5. View the mobile help screen page.
For your full transaction history and to print invoices, go to https://myaccount.epark.com.au and login using your epark Login and Password.
In the "My Account" screen, select the date range, hit search, and you can then print invoices or export your transactions to Excel for reporting purposes or expense claims.
You can also change your user details by utilising the menu on the right.
If your credit card has expired or perhaps you've done a bit too much shopping on your credit card, your parking session or payment may decline.
The below pop-up box shall appear each time you try and restart a new session allowing you to retry your existing credit card or to update your account with a new credit card. You may also call our control centre and make a payment over the phone by clicking on "Call Wilson Parking".
If you update your credit card, you'll then be given the opportunity to retry your transaction. Upon successful payment, your account is automatically reactivated.
Why Wilson epark? With epark, you have complete control of your parking from your smartphone.
No more queuing in the rain or sun to pay for your parking!
No more annoying trips between your vehicle and a pay machine! Just park and go!
No more lugging around and storing coins!
No more inserting credit cards at the pay machine and waiting forever for it to process!
No more guessing how long you may need to park for! Only pay for what you use!
No more overpaying – the average person paying by coin or credit card overpays by approximately 25% to avoid parking infringements.
Afraid of forgetting to STOP your parking session,? Don’t be! epark can send you reminders periodically. Scared of overstaying the earlybird time frame? Don’t be! epark allows you to top up your parking remotely on your phone!
Is there a certain period of time I have to sign up to epark for?
No, epark has no binding contract period. Simply download the app, sign up and use it when you need it.
Which credit/debit cards does epark accept?
Mastercard, Visa and American Express (Amex).
Is my Login the same as my Book A Bay Login?
No, you'll need to create a new Login for epark as it operates from a separate secure server designed specifically for Smartphones and tablets.
Where can I use epark?
epark is now available at all Wilson Parking "Pay and Display" car parks in Perth - the kind where you traditionally park your vehicle, pay money at a pay machine, and display a ticket on your dashboard. epark will be launched in other states in early 2016.
Can I use epark at car parks with a boom gate?
Currently you can only use epark at Pay & Display car parks. For boom gated car parks, the most tech savvy and efficient way to park is with http://www.bookabay.com.au or a Platinum Park card.
Do I have to use epark to park at a Wilson "pay and display" car park?
No, the existing pay machines will remain so you can continue using them.
Can I use multiple vehicles with epark?
Yes. You can only run one active session at a time, but should you change cars, you simply click on the License Plate in the START or SETTINGS screens and type in the alternative license plate number.
How does the Parking Inspector know I have an active parking session on epark?
As soon as you hit start, the parking officer's PDA is instantly sent your license plate details, what car park you are in and whether your parking session is active. When patrolling, parking inspectors use their PDA to check your number plates. If your sessions is active, and you haven’t broken any other rules (ie parking across 2 bays), you will not receive a breach notice. It's not only more efficient, but being paperless you're helping us save the planet! Should you ever have any issues, please let us know and we can confirm your active parking session through our real-time Transaction Cloud.
What happens if the App says I have an active session but the Start Screen is showing?
Your phone needs to be refreshed. Simply close the App (through your phone's Task Manager) and restart and the Timer Screen shall again show you active session. Restarting your device shall also solve this issue.
What if I can’t find the Stop button?
Again, you phone just needs to be refreshed – restart the App.
What happens if I accidentally exit the App or my phone goes dead?
The App shall keep your session active as it is Cloud based. When you reopen the App, if you have an active session the Timer screen shall appear and your parking shall still be active.
Why am I not receiving the Push Notifications?
Push notifications require the Application Manager's notification settings to be turned on. In Android, go to the Apps Icon, Settings, scroll down to Application Manager, select "epark", then ensure the Notifications box is checked. For iOS, tap Settings, tap Notifications, scroll down to "epark" and select, then slide across Allow Notifications. Note - Push notifications are dependent on your network provider. If you are receiving data by Wifi, you shall also need to ensure that the Push Notifications are not being stopped by a firewall.
What if I park as an earlybird but forget when the parking session ends?
By default, epark send you a reminder 15 minutes before a parking session is due to finish. This means, if indeed you are not going to make it back to your vehicle in time, you have the option to start a new casual parking session after the earlybird finishes.
Is there a transaction cost involved with using epark?
Yes, a $0.50 transaction fee applies for each parking session. This tends to be less than other providers who charge on a % per transaction basis. If you park as an earlybird, and then realise you won’t make it back in time and need to start a casual parking session after your earlybird finishes, you will be charged another $0.50 transaction fee. Bear in mind though that the alternative is either going all the way back to your vehicle to buy and display another ticket (inconvenient), or risking receiving a parking breach (costly).
How do I change my account information?
This can be easily done within the epark app, or by calling customer service on 1300 726 702, then selecting option 3.
How do I view my Transaction History or get a GST Invoice?
Go to https://myaccount.epark.com.au and click on the "My Account"" link. Then use your epark App login. You can view your transaction history, print invoices etc.
Is the credit card system secure?
Our secure credit card payment system operated by Advam is a Tier 1 payment processor which provides the most stringent industry accreditations including PCI compliance and EMV certification.
If my employer pays my mobile phone bills, can I register for epark?
Absolutely! Parking is charged to your credit card, not your mobile phone account
As an epark user, what are my responsibilities?
You are responsible for commencing and finishing your own parking sessions. You are responsible for ensuring that the car park you select in the app is indeed the car park you are actually parked in (you can check the car park code on the rate board near the pay machine at any Wilson car park). If your phone is lost or stolen, you need to let us know ASAP so we can prevent your account from being abused.
It sounds too good to be true. What is the catch?
There is a catch. We want you to love our epark App so much that it's the only way that you pay for your parking. So when you go out for dinner or perhaps do a spot of shopping on the weekend, you use the App to find your nearest Wilson site. And it really is that easy, you'll keep using it and will probably even show your friends and colleagues.
Should you have any issues, questions or suggestions, you can contact us on 1300 726 702 or email us on firstname.lastname@example.org